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Accessibility Statement — Zebra Mortgages

Last Updated: 15/11/25

Zebra Mortgages is committed to ensuring that our website and online tools are accessible to all users, including people of determination and individuals with diverse abilities. We strive to provide an inclusive digital experience that allows every visitor to access our mortgage services, information, and resources without barriers.

1. Our Commitment

We aim to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards wherever possible. These guidelines outline best practices for making web content more accessible for people with disabilities, including those with visual, auditory, motor, and cognitive impairments.

2. Measures We Have Implemented

To support accessibility, we have implemented or are working toward implementing:

  • Clear and consistent navigation

  • Text alternatives for images and non-text content

  • Adjustable text size through browser settings

  • High-contrast colour combinations for readability

  • Keyboard-friendly navigation

  • Logical heading structures for screen readers

  • Accessible mortgage calculators where possible

  • Captions or transcripts for applicable media

  • Descriptive form labels and error messages

3. Ongoing Efforts

We recognise that accessibility is an ongoing effort. We regularly:

  • Review our website and tools for accessibility improvements

  • Consult industry best practices and accessibility tools

  • Update design and code as needed to enhance usability

  • Provide training to staff on inclusive digital communication

We are continuously working to improve accessibility across all digital touchpoints.

4. Third-Party Content

Some content, tools, or links on our site may be provided by third parties (e.g., banks, partners, embedded widgets).
While we strive to ensure accessibility, we cannot control how these third-party platforms implement their accessibility features.

5. Feedback & Support

We welcome feedback from all users.
If you encounter any difficulty accessing our website or services, or if you have suggestions for improvement, please contact us:

Zebra Mortgages
Dubai, United Arab Emirates
Email: enquiries@zebramortgages.ae
Phone: +971 54 560 6806

We will do our best to resolve accessibility issues promptly.

6. Alternative Contact Options

If you require mortgage support in an alternative format or through a different communication method, we are happy to assist through:

  • Phone support

  • WhatsApp

  • Email

  • In-person consultations (by appointment)

Please let us know how we can help you access the information you need.

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