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Privacy Policy — Zebra Mortgages

Last Updated: 15/11/25

Zebra Mortgages (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, and tools. We operate as a licensed mortgage brokerage in Dubai, United Arab Emirates.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

Provided voluntarily by you when you:

  • Submit an enquiry form

  • Request a mortgage pre-approval

  • Use our calculators

  • Contact us through phone, WhatsApp, email, or social media

This may include:

  • Full name

  • Email address

  • Phone number

  • Nationality

  • Employment and financial information (salary, income, expenses)

  • Property details

  • Mortgage requirements

1.2 Automatically Collected Information

When visiting our website, we may collect:

  • IP address

  • Browser type and device information

  • Pages visited

  • Usage data collected via cookies and similar technologies

1.3 Third-Party Information

We may receive information from:

  • Lenders and banks

  • Credit bureaus (when authorised by you)

  • Referral partners or real estate agents

2. How We Use Your Information

We use your information to:

  • Provide mortgage advice, quotes, and brokerage services

  • Facilitate mortgage applications with banks and lenders

  • Conduct eligibility and affordability assessments

  • Improve our website, tools, and user experience

  • Contact you regarding enquiries, updates, or offers related to mortgage services

  • Comply with UAE regulations and lender requirements

We do not sell or rent your personal data to third parties.

3. Sharing of Information

We may share your information with:

  • UAE banks and financial institutions (only with your consent)

  • Mortgage-related service providers, such as valuation companies, property agents, or financial consultants

  • Regulatory authorities, if legally required

  • Technology providers who support our website, CRM, or communication systems

All third-party partners are required to maintain the confidentiality and security of your data.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and track analytics.
You may manage or disable cookies through your browser settings, however some features may not function properly.

5. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your personal information from:

  • Loss

  • Misuse

  • Unauthorized access

  • Disclosure

  • Alteration

Despite these measures, no method of transmission over the internet is 100% secure.

6. Your Rights

Depending on UAE regulations and applicable data-protection standards, you may:

  • Request access to the personal data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data (where legally permissible)

  • Withdraw consent to marketing communications at any time

To request any of the above, contact us using the details below.

7. Data Retention

We retain your information only as long as necessary to:

  • Provide mortgage services

  • Comply with legal and regulatory requirements

  • Maintain accurate business records

8. Links to External Sites

Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of these external websites.

9. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:

Zebra Mortgages
Dubai, United Arab Emirates
Email: enquires@zebramortgages.ae

Phone: +971 54 560 6806

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